Delivery Information

Christmas Express Delivery Charges and Times

Regular Delivery Details

Christmas Express Ltd provides a range of Christmas trees, lights, and decorations at competitive prices.  All our products can be delivered UK wide to your home, place of work or other address of your choosing. If the item you are purchasing is showing as 'In Stock' , we will despatch it promptly for delivery within 1-3 working days. Normally our carrier partner makes deliveries between 08.30 and 17.30.

Our shipping costs are:

Shipping prices are shown inclusive of VAT

Delivery Conditions apply to Mainland UK only.  Scottish Highlands are subject to additional charges.  Please contact Christmas Express for more information.

Please note that every effort is made by us and our carrier to deliver your order within the specified time, however there may be occasions when we are unable to deliver your order within the specified time.  In such circumstances we will endeavour to contact you in order to advise you of the situation.

Please note that no claim for compensation will be considered for any consequential loses incurred as a result of late delivery.

Our courier partner will make one attempt to deliver a consignment during normal working hours. Subject to the point below, if they cannot obtain a receipt at the relevant delivery point they may attempt to deliver and obtain an appropriate receipt at an address close to the relevant delivery point and, if successful, they will leave at the relevant delivery point details of the address at which delivery has been effected. If the Consignment has not been delivered, they will return it to their premises, after leaving at the relevant delivery point a request for the consignee to contact them to make alternative delivery arrangements. If no such contact is made within a reasonable time they will return the Consignment to Christmas Express ltd at the Customer's cost.

If, on attempting to deliver a Consignment to a school or similar institution, they find that such school or institution is closed for holidays or other reason, they may apply a storage charge for retaining the Consignment at its premises and shall be allowed a reasonable time to deliver the Consignment once the school or institution re-opens.

Our courier partner only offers a 1-3 day service to the UK Mainland.  For Scottish Highlands, the delivery times may be extended by 24 hours.

Shipping and Handling

You can find out about the status of your order at any time by contacting our sales team on 0845 643 4736.  If you receive products in an unsatisfactory condition please retain all relevant documentation so that an insurance claim can be made against the carrier's insurers.

Returns Policy

As defined in The Consumer Protection (Distance Selling) Regulations 2000, the customer may, provided he or she has taken reasonable care of the goods, return the goods and be repaid the price paid in respect of them within 7 working days (excluding Saturday and Sunday and any UK Bank Holiday) of their delivery.

The following conditions must be fulfilled:

1. Goods returned must be received in "as new" condition.
2. Goods must be returned complete (including all packaging, manuals, etc for that product). If any item(s) are missing when received then the product is deemed incomplete.
3. The packaging of the goods must be unmarked and undamaged.
4. Carriage costs for despatch and returning the goods are the customer's responsibility. If the customer would like the company to make the collection on their behalf they must be aware the collection will not be insured and the company cannot be held responsible for any damage incurred during the collection. All collection charges incurred will be passed on to the customer at cost.
5. The goods remain the customer's responsibility during transit and until signed for by the company.
6. If upon receipt the returned goods fail to meet the above conditions then the company may refuse to accept the goods.
7. A refund for the goods will be made by the same payment method and to the same card that was used to make the purchase. All refunds will be undertaken within 30 days of the return. Refunds cannot be made for postal charges incurred by the customer in returning the goods to us.
8. Goods must be returned to Christmas Express, Ty Coch Way, Cwmbran, Gwent, NP44 7EZ

Returns (Faulty goods)

If the goods were delivered 30 days ago or less, we will offer to refund or replace confirmed-faulty goods once returned as per our returns procedure. The company will help to arrange a resolution under the manufacturer's warranty for items reported after the 30-day period.

Goods damaged in transit

The company must be notified within 24 hours of receipt of an item damaged in transit. All of the packaging the item was shipped in should be retained, if the packaging is obviously damaged refuse the delivery or only sign for the items as 'Damaged Packaging, items not inspected'. If the packaging and goods inside are obviously severely damaged refuse the delivery entirely. Once the damaged items are received back in accordance with our returns procedure we will send a replacement product or, if this is not possible, provide a full refund. Once the goods have been delivered and signed for in good condition responsibility passes to the customer. Goods endorsed as 'received in good condition' or not notified within 24 hours as damaged cannot be guaranteed a replacement product.

This does not affect your statutory rights as a consumer.

* Excluding public/bank holidays